Returns and exchanges
What happens if a piece is not as described.
Draft of 4 October 2026 Pending legal review
At a glance
- Tell us within 3 days if a piece differs from its listing.
- We offer an exchange or store credit.
- No cash refunds for a change of mind, because every piece is one of one.
Our promise
We measure, inspect and photograph every piece with care, and we state flaws before you buy. If a piece still arrives different from its listing, we will put it right.
Within 3 days
Message us within 3 days of receiving your piece. Please include your order details and clear photos of the difference you noticed.
Exchange or store credit
Once we receive the piece back in the condition it arrived, with any tags attached, we will offer an exchange for another piece or store credit for the full amount you paid for it. We will agree the return delivery with you.
Change of mind
Because every piece is one of one and was held for you, we do not offer cash refunds when someone simply changes their mind. Our measurements are there to help you choose with confidence, and we are always happy to advise on fit before you claim.
Cosmetics
For hygiene, opened cosmetics cannot be returned unless they are faulty. If a product arrives damaged or faulty, message us within 3 days with a photo.
Your legal rights
This policy does not reduce any rights you have under the Consumer Protection Act, 2012.
Contact
Message us on WhatsApp or Instagram from our contact page, or email hello@konigincollections.com once that mailbox is live.