Legal
Clear promises, in plain words
How we look after your information, how claims and deliveries work, and what to do if something is not right. Short, honest and written to be read.
Draft of 4 October 2026 Pending legal review
- Privacy policyWhat we collect, why, how long we keep it, and the rights you have under Kenya's Data Protection Act, 2019.Read
- Terms of serviceThe simple rules for using our site and claiming a piece.Read
- Cookie policyThe small files our site uses, and how to switch the optional ones on or off.Read
- Returns and exchangesWhat happens if a piece is not as described.Read
- Delivery policyWhere we deliver, how fees and timings are agreed, and what happens if a delivery is missed.Read
- Accessibility statementHow we make the site comfortable for everyone, and how to tell us if something gets in your way.Read
- Cosmetics safety noteHow to use our cosmetics safely, and what we tell you about every product.Read