Help
Everything you need to know
Short, honest answers. If something is missing, message us and we will help.
Sizing and measurements
Each listing gives a letter size, a UK size where known, and measurements taken flat in centimetres. Lay a favourite piece flat, measure it the same way, and compare. When two sizes could work, we are happy to advise.
Condition, in four grades
- New with tags
- Never worn. The original tags are still attached.
- Excellent
- Worn very little. No marks or wear that you would notice.
- Very good
- Gently worn. Any small signs are described in the listing.
- Good
- Worn and loved. Visible signs are shown in the photos and written out plainly.
Delivery
We deliver in Nairobi, in Eldoret and across Kenya. Nairobi orders usually go by rider, and the rest of the country by courier or parcel agent. Your fee and delivery time are confirmed with you before you pay, so there are no surprises.
Returns and exchanges
If a piece differs from its listing, tell us within 3 days. We will exchange it or give you store credit. Because every piece is one of one, we do not offer cash refunds for a change of mind.
Quick answers
How do I claim a piece?
Tap Claim on WhatsApp on the product page. The message already holds the piece, its code and the price, so you only need to send it. The first confirmed claim wins.
How long is a piece held for me?
Once we reserve a piece for you it is held for up to 2 hours. After that it goes back on the rail.
How are measurements taken?
Flat, in centimetres, and every listing also shows a UK size where we know it. Compare them with a piece you already own that fits well.
What does condition mean?
We use four grades on every listing: New with tags, Excellent, Very good and Good. We state any flaw before you find it.
Where do you deliver?
Nairobi, Eldoret and across Kenya. Delivery fee and timing are confirmed before you pay.
What if it is not as described?
If a piece differs from its listing, tell us within 3 days. We will exchange it or give you store credit. We do not offer cash refunds for a change of mind.
Full details live in our delivery and returns policies. Still unsure? Message us.